For customers, producers and hub owners

[Release notes]

Logging in

Forgot your password

Changing your password

For producers and hub owners

How to create a package of different products

GS1 Categories

Creating a product

Managing product availability

Managing product deposits

Linking delivery methods for stock management

Using labels

[Facilitation] hub financial expectations (producer version)

[Retail] hub financial expectations (producer version)

 - Order management

Order flow

Handling returns / refunds

Recalculate products

 - Company management

Facilitation vs retail

Managing holidays

For hub owners

Frequently asked questions

 - General

How to set up 2-factor-authentication on your gmail account and create app passwords

 - Compliance

Selling alcohol

 - Products

Exporting products

Importing products via CSV

Copying products from other producers

 - Orders

'The flow' from order to delivery to payout

 - Finances

Retail hubs: where can I see which amounts are payable to producers.

[Facilitation] hub financial expectations (hub version)

[Retail] hub financial expectations (hub version)

Payment methods

 - Company management

Creating a 'fictive' producer (one you manage yourself as a hub)

Starting your hub

Adding a producer to your hub

 - Deliverymethod management

How to work with delivery methods and delivery moments

Set a delivery method for future delivery

Creating a delivery method (and delivery moments)

Automatic costs (costs applied to a delivery method)

 - Marketing

Create and sort your own categories

Assigning subcategories to the right main category

Place a product temporarily in a category

Making a producer map (via place.guru)

Vouchers (fixed value / percentage)

Circular vouchers

Setting up newsletters via Mailchimp